Our Privacy Policy

Privacy Policy Effective Date: 10/11/2024 Last Updated: 1/1/2025 Redak and Redak Provider ("we," "our," or "us") are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data. Your privacy is our top priority, and we ensure that your information remains confidential and secure. 1. Information We Collect We collect the following information to provide and improve our services: 1.1 Customer Information When using Redak, we collect: Personal Information: Full name, email address, and phone number. Location Data: With your permission, we collect location data to display nearby hotels, cafes, or restaurants. Reservation Details: Booking requests, selected services, and special requests. 1.2 Provider Information When using Redak Provider, we collect: Personal Information: Full name, email address, and phone number. Estate Information: Name of the estate (in Arabic and English). Commercial registration number and tax number. Estate details, including rooms, amenities (e.g., swimming pool, massage), and other features. Images and videos of the estate. Location of the estate. Request Information: Submitted estate requests for approval, including uploaded documents and images. 1.3 Subscription Information For both customers and providers, we collect subscription details, including: Subscription type (Star, Premium, or Premium Plus). Start and end date of the subscription. 1.4 Post Information (Premium and Premium Plus Users Only) Users with Premium or Premium Plus subscriptions may upload posts, which may include: Images, videos, and text content. Information related to posts and their interactions. 1.5 Call Center Dashboard Data Our call center dashboard displays the following information to authorized support representatives only: Customer and provider profiles, including personal and contact details. Booking and reservation history. Estate information submitted by providers. 1.6 General Usage Data For both applications, we collect: Device details (e.g., model, operating system, IP address). App activity data, such as interactions with features, crash logs, and usage trends. 2. How We Use Your Information We use the collected data to: Facilitate hotel, cafe, and restaurant reservations. Manage estate submissions, approvals, and listings. Allow Premium and Premium Plus users to share posts. Provide customer support through the call center dashboard. Improve app functionality and user experience. Ensure compliance with legal and regulatory obligations. 3. Privacy and Confidentiality User Data Privacy: Users cannot view or access the personal information of other users. Restricted Access: Only authorized personnel (e.g., call center representatives) can access user information, strictly for the purpose of assisting with inquiries or resolving issues. Post Visibility: Posts shared by Premium and Premium Plus users are visible only within the app and do not include personal information unless explicitly shared by the user. 4. Content Moderation and Guidelines 4.1 Post Moderation Posts must comply with our guidelines and must not contain political, religious, or pornographic content. Posts are reviewed regularly, and violations may result in post removal or account exclusion. 4.2 Account Suspension Accounts violating our content guidelines or terms of service may be suspended or permanently excluded. 5. How We Share Your Information We may share your data in the following scenarios: Between Customers and Providers: Limited data is shared to facilitate bookings (e.g., customer contact details for reservations or estate details for listing). Call Center Dashboard: Accessible only to authorized representatives to assist with inquiries. Legal and Compliance: To comply with legal obligations, enforce our policies, or protect our rights. 6. Data Security We prioritize the security and confidentiality of your data through the following measures: Encryption: All sensitive data is encrypted during transmission and at rest. Access Control: Access to personal information is restricted to authorized personnel who require it for legitimate purposes. Regular Audits: We conduct regular security audits to identify and address vulnerabilities. Data Anonymization: Where possible, we anonymize or pseudonymize data to enhance privacy. Secure Storage: All data is stored on secure servers with robust firewalls and monitoring systems. User Privacy: No user can view the personal information of other users. 7. Your Rights You may have the following rights regarding your personal information: Access and Correction: Review and update your data. Data Deletion: Request deletion of your account or data (subject to legal or contractual obligations). Withdraw Consent: Disable location sharing or notifications. To exercise your rights, contact us at ACC@dhtechs.net. 8. Subscription Types and Features We offer three subscription types: Star: Free subscription with basic features. Premium: Allows users to upload posts (images and videos). Premium Plus: Includes additional features and priority support. 9. Updates to This Privacy Policy We may periodically update this policy to reflect changes in our practices. Updates will be communicated in the app. 10. Contact Us For questions or concerns about this Privacy Policy, please contact us at: 📧 ACC@dhtechs.net 📞 920031542 Key Features of Enhanced Privacy and Security ✅ User Data Confidentiality: No user can view another user’s personal information or activity. ✅ Call Center Access: Only authorized personnel can access customer or provider information, and all access is logged and monitored. ✅ Data Retention: User data is retained only as long as necessary for providing services or as required by law. ✅ Incident Response Plan: If a data breach occurs, affected users will be notified promptly, and corrective measures will be implemented.